Klarna (pay in 3 or pay later), Visa, Mastercard, American Express, Bancontact, iDEAL, Apple Pay, Google Pay, PayPal and Shop Pay. Payments are processed by Shopify Payments; we never see or store your card details.
Help centre
19 questions available
Frequently asked questions
Everything about ordering, shipping, authenticity, sizing and returns. Use the search bar or browse by topic.
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Orders & payment
Yes. Choose Klarna at checkout to split your order into 3 interest-free payments or pay within 30 days. Klarna decides eligibility during checkout.
Only within 5 hours of placing the order: email info@mera-fashion.com immediately with your order number. Cancelling is free for orders delivered in the EU, EEA and UK; for all other countries a €15 cancellation fee applies. After 5 hours the order is being processed and can no longer be changed or cancelled. After delivery, customers in the EU, EEA and UK can use the normal 14-day return; for all other countries the order is final.
No — MeraFashion is an online store based in Harelbeke, Belgium. All orders are shipped; we do not offer pick-up.
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Shipping & delivery
Orders are packed and handed to the courier within 72 hours. During very busy periods (new drops, sales, holidays) dispatch can occasionally take a little longer — you always receive an email with your tracking link the moment your parcel is on its way.
Standard delivery takes 5–14 working days after dispatch, depending on your country. Rare or exclusive pairs that we source specifically for you can take up to 25 days — this is always mentioned before you order. Shipping is free and tracked, everywhere.
Yes. We ship from Belgium to the EU, the UK, the US and most other countries, and shipping is always free and tracked. Everything is paid online — there are never extra costs on arrival.
No. Everything is paid online at checkout — the price you see is the full price. There is nothing to pay to the courier or customs when your parcel arrives, wherever you live.
Tracking can pause for several days while a parcel moves between hubs or clears customs, especially for international shipments — this is normal and does not mean the parcel is lost. In rare cases delivery can take up to 25 business days, as stated in our shipping policy. If you are concerned, email us with your order number and we will give you up-to-date information on your parcel.
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Authenticity
Yes. Every item we sell is genuine, new and unworn. Each pair is inspected before it ships — materials, stitching, box, labels and finishing. Read exactly how we check on our authenticity page.
We buy through a network of trusted suppliers and retail partners across Europe that we have worked with for years. MeraFashion is an independent retailer and is not affiliated with the brands we sell.
Often, yes. Send us the model, colourway and size via the contact page. If we can source it we will send you a price and an honest delivery estimate before you commit.
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Sizing
Every product page shows a size guide and a size tip (for example “true to size” or “take half a size up”). Sneaker sizes are shown in EU sizing. Not sure? Email us your usual size in another brand and we will recommend the closest match.
EU, EEA & UK: return the unworn pair within 14 days of delivery for a refund and order the right size — we do not do direct exchanges, so the new pair is reserved for you straight away. All other countries: sizing is not a reason for return, so please check the size guide and size tip on the product page, or email us your usual size in another brand before ordering — we are happy to advise.
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Returns & refunds
It depends on the delivery address. EU, EEA & UK: you have 14 days after delivery to return an item, in line with EU and UK consumer law — unworn, undamaged and in the original box with all tags and inserts; return shipping is paid by you. USA, Canada, Switzerland and all other countries: all sales are final — no change-of-mind returns or exchanges. Damaged, faulty or wrong items are always sorted out by email, wherever you live. See our returns page for the steps and the refund policy for the full terms.
EU, EEA & UK: email info@mera-fashion.com within 14 days of delivery with your order number and the item you want to return. We reply with the return address and instructions — please wait for it before sending anything. Return shipping is paid by you; use a tracked service and keep your proof of postage. All other countries: there is no change-of-mind return. If something is wrong with your order, email us within 7 days of delivery with photos and we sort it out. Full details on our returns page.
We refund the original payment method within 5 working days after your return has arrived and been checked. Your bank or Klarna may need a few extra days to show the amount.
Refused or uncollected parcels are not refunded. Please always accept your delivery and collect it from the pickup point in time. EU, EEA and UK customers who no longer want the item: receive it first, then start a normal return within 14 days. For all other countries, orders are final once they have shipped.
Email us within 7 days of delivery with photos of the item, the shoebox, the shipping box and the shipping label, and keep all packaging. We look at it straight away and agree the solution with you — a replacement or a refund. This applies to every country we ship to.
