Shipping Policy

Processing Time
Orders are processed and shipped within 1 to 3 business days after payment is received. Processing times may be longer during busy periods.

Shipping Costs
We offer free standard shipping on all orders, to every country we ship to. There are no additional shipping charges added at checkout.

Delivery Time
Estimated delivery times vary depending on the delivery address, calculated from the moment the package is shipped from us. For international orders outside the EU, estimated delivery is 7 to 15 business days. Actual delivery times may vary and can be affected by customs.

Order Tracking
Once your order has been shipped, you will receive an email with a shipping confirmation and a tracking number so you can follow your order.

Delayed Orders
Tracking can pause for several days while a parcel moves between hubs or clears customs — this is normal. In rare cases delivery can take up to 25 business days. If you are concerned, please contact us at info@mera-fashion.com with your order number and we will provide up-to-date information on your parcel.

Taxes and Customs Duties
All prices displayed on our website include VAT where applicable, so the price you see is the price you pay at checkout. For deliveries outside the European Union, import duties, taxes and customs clearance fees may be charged on arrival by your local authorities. These charges are the responsibility of the customer.

Address Information
Please make sure you enter the correct delivery address at checkout. We are not responsible for delays or returned packages caused by an incorrect or incomplete address.

Customer Service
For any questions or additional assistance, please contact us at info@mera-fashion.com. We reply within 1–5 business days — please wait for our reply before sending a second email.

 

Customs, Import Duties & Border Inspection – Orders Outside Europe

For orders shipped outside Europe, including the United States and Canada, parcels may be subject to customs inspections, import controls, duties, taxes, or other requirements imposed by the destination country.

Once a parcel has been dispatched and handed over to the carrier, customs processing and border inspections are outside MeraFashion’s direct control. MeraFashion is not responsible for delays, additional charges, detention, refusal of entry, return, or seizure of a parcel by customs or other authorities when such action results from the destination country’s import regulations or requirements.

If a parcel is detained, refused entry, returned, or seized by customs because the product is restricted or prohibited for import, applicable import requirements have not been met, duties/taxes or other charges have not been paid, or for another reason attributable to the destination country or recipient, the order may not be eligible for a refund or replacement.

Customers are responsible for ensuring that the products they order can legally be imported into their country and for paying any applicable customs duties, taxes, brokerage fees, or other import-related charges.

If customs contacts the customer or requests additional information, the customer is responsible for responding promptly. MeraFashion will provide reasonable assistance and available order/shipping documentation where possible.

Customs decisions are made by the relevant authorities and are outside MeraFashion’s control. We cannot guarantee that every international parcel will pass customs inspection or that a parcel will not be delayed, detained, returned, or seized.

This section applies to shipments outside Europe and is in addition to our normal shipping, return, and refund policies