Frequently Asked Questions

Credit and debit cards (Visa, Mastercard, American Express), Bancontact, iDEAL, Apple Pay, Google Pay, PayPal, Klarna, and Shop Pay. All secured by Shopify Payments.

Yes — use code WELCOME10 at checkout for 10% off your first order (minimum spend €25).

Yes. Payments are processed by Shopify Payments using PCI-DSS Level 1 encryption — the same standard used by major banks. We never see or store your card details.

Yes, within 24 hours of placing the order. Email info@mera-fashion.com with your order number. After 24 hours, orders enter fulfillment and we can’t change them.

EU orders arrive in 5–10 business days after shipping. Belgium orders typically arrive in 3–5 days. Full details on our Shipping page.

EU shipping is free on orders over €50 (€75 for the rest of EU). Standard shipping cost is shown at checkout.

Yes — sent automatically by email when your order ships.

14 days from delivery to request a return, protected by EU consumer law. Item must be unused with tags. Full details on our Returns page.

5 business days from the moment we receive your return. Your bank may take an additional 2–5 days to post the refund.

Email info@mera-fashion.com within 7 days with a photo. We’ll cover return shipping and replace or refund — your choice.

True-to-size for most pieces. Some knits run slightly oversized — noted in the product description when relevant. See our full Size Guide.

Size up for an oversized fit, size down for a closer fit. Or email us your usual size at another brand and we’ll recommend the closest match.