Returns & refunds

Returns depend on where we shipped

Customers in the EU, EEA and UK have 14 days to change their mind. Everywhere else, orders are final — but damaged, faulty, wrong or missing items are always sorted out by email, wherever you live. The short version is below; the full terms are in our refund policy.

EU · EEA · United Kingdom14 days to change your mind
- Email us within 14 days of delivery to start a return.
- Items must be unworn, with all tags, in the original undamaged box.
- Return shipping is paid by you — no prepaid labels.
- Refund to your original payment method within 14 days of receiving the return, usually within 5 business days.
USA · Canada · Switzerland · rest of worldAll sales are final
- No change-of-mind returns, exchanges or cancellations after dispatch.
- Check the size guide and size tip before ordering — or email us, we are happy to advise.
- Damaged, faulty, wrong or missing item? Email us within 7 days of delivery and we fix it.
- Any exception is at our discretion and only valid if confirmed by email before you ship.

How to return an item (EU, EEA & UK)

1Email us first. Send your order number and the item you are returning to info@mera-fashion.com within 14 days of delivery. Please do not send anything back before you have our confirmation — return addresses are issued per order.
2We send you the return address and instructions. We reply within 1–5 business days — please wait for our reply, there is no need to email twice. You then have 14 days to ship the item back.
3Ship it back, tracked. Pack the shoebox inside a shipping box (never tape or label the shoebox itself) and send it with a tracked service. Return shipping is paid by you and the parcel is your responsibility until it reaches us — keep your proof of postage.
4Refund. Once your return arrives and passes inspection we refund your original payment method, usually within 5 business days and at the latest within 14 days. Items that were worn, creased or came back without box or tags are refunded with a deduction for the loss in value. Your bank may need a few extra days to show it.

Refused delivery or parcel not collected? No refund. Always accept your parcel and collect it in time. If a parcel is refused or left uncollected at the pickup point, we cannot provide a refund. EU, EEA and UK customers who no longer want an item: receive it first, then start a normal return within 14 days.

Something wrong with your order? (all countries)

If an item arrives damaged or faulty, is not what you ordered, or something is missing, email info@mera-fashion.com within 7 days of delivery with your order number and photos of the item, the shoebox, the shipping box and the shipping label. Keep all packaging until we have agreed a solution. We look at it straight away and offer a replacement, a repair or a refund. Outside the EU, EEA and UK, claims made after 7 days cannot be accepted; within the EU, EEA and UK your statutory guarantee rights are not affected.

Parcel delayed or tracking not moving? Tracking can pause for several days between hubs or at customs — this is normal. In rare cases delivery can take up to 25 business days, as stated in our shipping policy. If you are concerned, email us with your order number and we will give you up-to-date information. Tracking says delivered but nothing received? Allow 24 hours, check with neighbours, reception and the pickup point, then contact the carrier directly with your tracking number — the carrier holds the delivery details and handles delivery claims.

Good to know

Return shipping costs are always paid by the customer. We do not provide prepaid return labels.
Cancelling is only possible within 5 hours of placing your order. Email us immediately. Free within the EU, EEA and UK; for all other countries a €15 cancellation fee applies. After that the order is being processed; EU, EEA and UK customers can use the 14-day return after delivery, everywhere else the order is final.
No exchanges. Need another size (EU, EEA & UK)? Return the pair and place a new order so the right size is reserved for you right away.
Refused or uncollected parcels are not refunded. If you refuse delivery or do not collect your parcel from the pickup point, we cannot provide a refund.
The shoebox is part of the product. A damaged, taped or missing box lowers the refund.
Personalised items and sealed hygiene items (socks, underwear, swimwear) that have been opened cannot be returned. Business purchases have no right of withdrawal.
If you return part of an order that had a multi-item discount or free gift, the discount is recalculated on the items you keep.

Start a return by email Read the full refund policy

MeraFashion · Bozkurt Enterprise CommV · Brugsesteenweg 56, 8531 Harelbeke, Belgium · VAT BE1012.722.956. Consumers in the EU, EEA and UK have a statutory 14-day right of withdrawal; this page summarises how to use it. Orders delivered to all other countries are final sales. In case of any difference, the refund policy applies.